Return Policy

At The Illusion Store, we strive to ensure your complete satisfaction with every purchase. If you receive a defective or damaged product, you may request a return within 7 days from the date of delivery. Please read our return policy carefully.

Conditions for Return

• Eligibility: We only accept return requests for defective or damaged products.
• Time Frame: Return requests must be submitted within 7 days from the date of delivery.
• Customer Responsibility: The customer will bear the courier charges for returning the product.

Steps to Return a Product
Follow these five simple steps to return a defective or damaged product:

• Step 1: Visit Our Website
  In order to initiate order return request, kindly visit return page on our website.
• Step 2: Return Request Form
  Fill in the online return request form will complete information. Must upload pictures of the defective or damage product.
• Step 3: Customer Contact
  Our customer service team will contact you and review your request and, if approved, provide you with a return authorization number and the return address. Please do not return any items without receiving the return authorization.
• Step 4: Pack Your Item(s)
  Carefully pack the item in its original packaging, including all original tags, labels, and accessories. Ensure that the item is securely packed to prevent further damage during transit.
• Step 5: Ship the Package
  Ship the package to the return address provided by our customer service team. Use a reliable and trackable shipping service to send the package. Please keep the shipping receipt for your records, as customer will be responsible for the courier charges.
• Step 6: Confirmation and Refund

  Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

Important Notes

• Non-Returnable Items: Items on sale or clearance are not eligible for return.
• Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
• Customer Responsibility: Customers are responsible for return shipping costs and any risk of loss or damage during return transit.