1. What is The Illusion Store?

The Illusion Store is an online marketplace offering a wide range of products, from personal care to home decor, all designed to add a touch of magic and creativity to your life.

2. How do I place an order?
To place an order, simply browse through our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards, Easy Paisa, Jazz Cash, and other secure online payment options.

4. Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We use SSL encryption to ensure that all your personal and payment information is secure and protected.

5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log in to your account and view the status of your order in the ‘My Orders’ section.

6. What is your return policy?
We offer a 07-day return policy. If you are not completely satisfied with your purchase, you can return the item within 07 days of receiving it for a full refund or exchange, provided the item is in its original condition.

7. How do I initiate a return?
To initiate a return, please fill the online return form at https://theillusionstore.com/order-return/ with your order details and the reason for the return. Our team will contact you within 48hrs.

8. Do you offer international shipping?
No, we do not offer international shipping at the moment.

9. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes or cancellations may not be possible.

10. Do you offer gift cards?
No, we are not offering gift cards at the moment.

11. How can I contact customer service?
You can contact our customer service team via WhatsApp or email at support@theillusionstore.com or through our contact us form on the website. Our team is available to assist you with any inquiries or issues.

12. Do you have a physical store?
Currently, The Illusion Store operates exclusively online. We do not have a physical retail location.

13. How can I stay updated on new products and promotions?
To stay updated on new products, promotions, and special offers, you can subscribe to our newsletter by entering your email address at the bottom of our homepage. You can also follow us on social media.

14. Can I create an account on your website?
Yes, creating an account on our website allows you to track your orders, save your shipping information, and receive updates on our latest products and promotions.

15. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our customer service team immediately with your order details and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible.